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Presented by Mark Holtzclaw (PMP, ACP, LSSC, ITIL, CMMI, MCP) 

Part 4 of this 4-part series focuses on fixing problems (using Lean Six Sigma tools) to help your organization improve and conducting root cause analysis activities (Fishbone Diagram & The 5 Why's).

Presentation Objectives:

1. What is a Pareto Chart?

2. How to use DMAIC to analyze your business processes

3. Using "Plan, Do, Check, Act" to promote continuous improvement

4. Conducting Root Cause Analysis activities (Fishbone Diagram & The 5 Why's)

Bio: I spent 10 years in the U.S. Navy on Submarines, owned and operated two business, and spent almost 20 years as an IT Manager at Sandia Labs, (where I was introduced to the world of Lean Six Sigma). Currently, I am working for the NNSA’s PMO as a Project Manager.